Is HubSpot Training & Support Worth it?

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Using HubSpot isn’t the same as getting value from it. 

Time and time again, I see businesses that invest (often heavily) in HubSpot, only to get overwhelmed, turn it off and pack it away, wasting budget month on month. 

Yes, HubSpot is powerful. Yes, it’s user-friendly on the surface. But it’s incredibly complex; behind the dashboards and drag-and-drop tools lies a serious CRM engine. One that only delivers real ROI when it’s set up, maintained and used properly.

Not only this, but HubSpot is always evolving, with new features being added on the regular. This sounds great, but it means it can be difficult to keep up with, meaning it’s very easy to get stuck in your ways. 

The truth is, most businesses barely scratch the surface, and that’s costing them time, money and growth. If this sounds like you, then the first question you need to ask is:

Am I using HubSpot effectively?

Most businesses see value from HubSpot, but they could see so much more. Here are 5 warning signs that you’re not using HubSpot to its full potential:

1. Your CRM is cluttered and chaotic

If your contact records are incomplete, inconsistent or duplicated, your CRM isn’t working with you, it’s working against you. Without proper data hygiene, segmentation suffers, reporting becomes unreliable, and your team wastes time second-guessing what’s accurate.

2. You’re still doing things manually

HubSpot can automate a huge range of tasks, from lead nurturing and deal rotation to ticket assignment and internal notifications. If your team is still building emails from scratch, manually assigning leads, or chasing follow-ups, you’re not actually saving any time – HubSpot should be doing this for you. 

3. You don’t trust your reports

Whether it’s marketing ROI, sales pipeline value, or customer service response times, your reports should be clear, consistent and tied to commercial outcomes. If you’re still spending loads of time exporting to Excel and stitching things together rather than making data-backed decisions, something’s gone wrong.

4. Your team isn’t confident in the platform

If people are afraid to “break” something in HubSpot, or only use it for the one thing they were shown during onboarding, the rest of the platform might as well not exist. Under-trained teams lead to underused tools and, ultimately, missed opportunities.

5. Sales, marketing and service aren’t aligned

When different departments use HubSpot differently (or not at all!), you lose the “single source of truth” view it’s designed to provide. That disconnect shows up in missed leads, confused customers, and clunky handovers between teams.

So, what should you do to change this?

The answer is fairly simple, and you’ve probably guessed it: you need HubSpot training/support that’s tailored to your unique needs. 

HubSpot onboarding will only get you so far. It’s designed to get your hands on the wheel and you on the road. It’s a fantastic starting point, but what you learn in your onboarding sessions will only get you so far. 

Ongoing HubSpot training and HubSpot support is there to stop your teams from stalling after they get going.

At Catalyst, we don’t do one-size-fits-all. We build training and support around your goals, company structure and your levels of expertise. Whether your sales team needs hands-on help with sequences and pipelines, or your marketing team wants to upskill in workflows and reporting or anything in between, we deliver content for upskilling that’s relevant and immediately useful. 

With us, ongoing support means:

• Role-specific training that reflects how different teams use the platform day-to-day. Sales teams get sales-relevant training; marketing teams get marketing-relevant training. No more generic walkthroughs. No more wasted time. 
• Flexible delivery formats including live sessions, on-demand videos, interactive workshops, and one-to-one coaching. We meet your team where they are.
• Proactive troubleshooting and optimisation, meaning we don’t just fix things when they break, but instead work to help you avoid problems before they start.
• Strategic guidance to help you design better processes, build smarter workflows, and connect HubSpot more deeply into your wider tech stack.
• Stay up to date with new features as and when they’re released, meaning you never miss out on key functionalities.

Think of us as your internal HubSpot team, without the overheads.

Why choose Catalyst?

We’re certified HubSpot Diamond partners, which means we know the platform inside out. It also means that we’re trusted both by businesses across the UK AND by HubSpot themselves. It’s our job to help you make HubSpot a strategic asset, not just another piece of software.

Our experience spans every Hub, including Marketing, Sales, Service, CMS and Ops, and we’ve worked with companies at every stage of growth. From high-velocity sales teams to complex multi-service operations. 

But we could tell you anything we wanted, so here’s a link to our reviews, and here’s an excerpt from what a recent client had to say about working with us:

“Having never used HubSpot before, we were initially unsure about how to maximise its potential, but Catalyst made the entire process seamless. Beyond just the technical setup, Catalyst continue to proactively manage and optimise our HubSpot portal, ensuring we get the most out of the platform. Their experience and hands-on support has helped us elevate our marketing efforts and drive better results.” 

– B Meddings

The longer you wait, the bigger the knowledge gap becomes

HubSpot moves fast. New tools and updates roll out constantly. If your team isn’t keeping pace, they’re falling behind – and so is your business.

That gap between what HubSpot can do and what your team is doing only gets wider with time. And once frustration sets in, it’s hard to rebuild momentum.

Training and support isn’t a luxury, it’s how you get an ROI from your CRM. Let’s have a chat to discuss how Catalyst can plug into your team and turn HubSpot from a source of stress into a source of growth.

Book your free discovery call or HubSpot audit